易唐网小石头分享——站内信回复模板参考
一、未付款询盘站内信回复
1 介绍产品
Dear ***（buyer ID）,
We have got your order ***
Your order *** is one of the best items in our store, which comes with high quality ***. We can offer to help you on such request as price or size etc.
But the order seems unpaid. We would arrange your package once payment is confirmed by tradetang.
If you need any assistance, please feel free to contact us.
Thanks
Best Regards
***（Seller ID）
我们接到了您的订单，您所订购的货物是我们店里质量最好的产品。我们会尽量满足您在价格及尺码方面的需求。但此订单似乎还未付款，我们将在易唐网确认付款之后为您发送货物。
如果您还需要其他帮助，请及时联系我们。
2 告知买家交易流程
Dear ***（buyer ID）,
Thank you for your order dated on******(时间).
As you know, our products come with high quality and receive positive feedbacks from customers all over the world.
The website tradetang offers three kinds of payment terms, such as PayPal, Western Union or bank transfer
Once you make the payment via tradetang, package could be arranged within *** days.
Yours faithfully
Thanks
Best Regards
***（Seller ID）
感谢您xxx（时间）下的订单。
如您所知，我们的产品具有较高的质量保证并收到来自世界各地的客户的好评。
易唐网为您提供三种付款方式：paypal、西联及银行转账。
我们会在易唐网收到您的付款xxx天后为您发送货物。
二、已付款，发货站内信回复
1 展现卖家的专业性
Dear ***（buyer ID）,
I am very glad to hear from you. However,the largest size is 39 and generally speaking,the actual size is larger than it marked ,so i think the size 39 will be enough for you.
Look forward to your reply
Should you have any question, feel free to contact me.
Thanks
Best Regards
***（Seller ID）
很高兴收到您的来信。
但是我们最大的尺码是39，且实际尺码比货物上所标注的尺码要大，因此我觉得39号已经足够了。期待您的回复。
如果您还有其它问题，请及时与我们联系。
2 告知买家物流方式以及查询网站，单号(刚发货的）
Dear ***（buyer ID）,
Thanks for your order，I had sent the goods to you by ***(货运方式) with tracking number ****. which could be traced on http://www.ems.com.cn/english-main.jsp(链接方式）after 2-3 days ,It usually takes about 2 days for the shipment number to be shown up on courier's website.
Keep in touch.
Thanks
best Regards
***（Seller ID）
非常感谢您在我这下单。
我已经用xxx（货运方式）给您发货，追踪号为xxx，查询链接是： http://www.ems.com.cn/english-main.jsp(链接方式），您将在2-3天内查询到货运信息，因为通常货运公司的网站会在货物发出后两天才能上线。
我们保持联系。
3 有货运信息了
Dear ***（buyer ID） ,
Thanks for your order ，I had sent the goods with tracking number ****. which could be traced on http://www.ems.com.cn/english-main.jsp , It shows that the parcel is on the way.
The following screenshot is the shipping information :***
Hopefully you will get your goods soon. Sincerely yours
Thanks
Best Regards
***（Seller ID）
非常感谢您在我这下单。
我已经为您发送货物，追踪号为xxx，查询链接是：http://www.ems.com.cn/english-main.jsp(链接方式）。
信息显示包裹已在途中，下面是货运信息的截图，请您产看。希望您能尽快收到货物。谢谢。
三、询问买家是否收到货
1 货物显示未妥投（并未到对方邮局），告知买家查询信息：
Dear ***（buyer ID）,
We have sent the goods to you a few days ago and this is the tracking number for you ********.We have checked it on the website ******** which had shown as follows:
**************.We hope you can also check it for
the updated information and get your goods asap.
I'm wondering whether it is ok for you to confirm the package is received on tradetang when you get the package?
Thanks
Best Regards
***（Seller ID）
我们已在几天前为您发送货物，追踪号为：xxx，查询链接是：xxx，货运信息如下图所示：xxx，请您查询进一步信息并及时接收货物。
同时，请在收到货物后登录易唐网关闭纠纷。谢谢。
2 货物显示已妥投，告知买家确认收货：
Dear ***（buyer ID）,
We have sent the goods to you some days ago and we had checked the tracking number ********on the website ******** which said the package was delivered to you but you did not confirm you have received package on tradetang. It would be appreciated if you are kindly enough to click the "confirm receipt"button on tradetang.)
Thanks
Best Regards
***（Seller ID）
我们已在几天前为您发送货物，追踪号为：xxx，查询链接是：xxx，追踪信息显示货物已经妥投，但您还未在易唐网上确认收货。请您登录易唐网点击"确认收货"按钮。谢谢。
3 货物显示到达对方邮局，告知买家签收：
Dear ***（buyer ID）,
We have sent the goods you ordered some days ago and we noticed the package had been in your local postal office few days.Could you please contact your postal office and pick it up.Thank you so much!Hope you can get your goods soon !
Thanks
Best Regards
***（Seller ID）
我们已在几天前为您发送货物，发现包裹已到达当地邮局，请您尽快联系邮局签收货物。谢谢，希望您能及时收到货物。
四、客户提起纠纷
1 产品质量纠纷
Dear ***（buyer ID）,
I am very sorry for any inconvenience caused by this issue. The damage must happened during transportation. I usually make sure everything is in good condition before shippment. I make sure of giving you more discounts for compensation by your next order on tradetang. Just wonder if there is anything we can do to reach an agreement to close the dispute on tradetang.
Thanks for your understanding.
Thanks
Best Regards
***（Seller ID）
很抱歉此订单给您带来的不便。货物肯定是在运输途中损坏的，因为我每次都在发货前检查确保货物完好无损。但为弥补您的损失，我保证在下个订单中给您更多的折扣。希望您尽快登录易唐网关闭纠纷。谢谢您的理解。
2 未收到货纠纷
Dear ***（buyer ID）,
We had sent the package out on 2007-10-16, We understand that this is frustrating and you might have been doubtful about a successful delivery. However, please be advised that sometimes it takes more time than usual for items to be delivered or the carrier's website does not update even if the parcel is in process.
If there is no updated information, items will be resent as soon as possible, and we definitely arrange resend it again.
YOU will have a satisfied anwser within 3 days.By the way,you can check the tracking number as following link: http://www.ems.com.cn/qcgzOutQueryAction.do
I do apologize for the inconveniences and hopefully you can receive the items soon. If there are any questions, don't hesitate to tell me
Thanks
Best Regards
***（Seller ID）
我们已在2007-10-16 为您发送货物。我们了解您肯定担心货物不能成功妥投，但是，有时候需要更多时间来投递，或者是货物已经在运输途中，但货运网站没有及时更新信息。如果还是没有更新信息，我们将尽快为您重新发货。
我们将在3天内给出满意答复，同时，您也可以登录
http://www.ems.com.cn/qcgzOutQueryAction.do 查询货运信息。
非常抱歉此订单问题给您带来的不便，希望您能尽快收到货物。如果有其它问题，请及时联系我们。
五、订单完成
1 正常完成订单
Dear ***（buyer ID）,
I noticed that the item was delivery successfully.I hope you are satisfied with the item and do not forget to click the "confirm receipt"button. I am looking forward the further cooperation with you .
Thanks
Best Regards
***（Seller ID）
我们发现货物已经妥投，若您对货物感到满意，请登录易唐网点击"确认收货"按钮，希望将来有更多机会与您合作。谢谢。
2 索要评价
1.Dear ***（buyer ID），
Thanks for your support our store, which is a great encouragement to improve our service quality and make it better.
and it is a great appreciation if you can leave me a positive feedback, on tradetang which will be a great encouragement to me.
If there's anything I can help, don't hesitate to tell me .
Best wishes
谢谢您对本店的支持，这将促使我们更加改善我们的服务质量。
希望您能登录易唐网为我留下好评。如果有其它问题需要帮助，请及时告知。
2.Hi there,
Thanks for buying from my store and we will do better and better in future
If you like the item and satisfied with it, please remember give me a positive feedback to encourage us. We appreciate it. If you have any questions, feel free to contact us.
Thanks
Best Regards
***（Seller ID）
谢谢您对本店的支持，我们将在将来做得更好。
如果您对收到的货物感到满意，请登录易唐网为我们留下好评，谢谢。如果您还有其它问题，请及时联系我们。
3. 修改评价
Dear friend:
We very sorry to see you just left neutrul feedback to us ,you have received the item from us ,we thought our high quality product would make you satisfied ,would you like to change the feedback to positive ,it's very important for us ,and we will appreciate if you can do us this favor..
We really hope we can keep a long term business with you ,and we would like to provide big discount in your next purcharse ,if you have some questions about our product or you are not satisifed with the product you received ,please do not hesitate to contact us ,we will try our best to help you.
Thanks
Best Regards
***（Seller ID）
六、易唐通
1 开头语：
A．What can I do for you? 请问有什么可以帮您的？
B．Can I help you? 请问有什么可以帮您的？
c．Welcome to my store. if you need anything, please tell me. 欢迎光临本店，如果有任何需要，请告知。
D．Dear friend, it's my honor to serve you, anything if you need, please let me know. 亲爱的朋友，很荣幸为您服务，如果有任何需要，请告知。
2 结束语：
A.Very nice to meet you. welcome next time! 很高兴见到您，欢迎下次光临。
B.Thank you for your patronage, welcome next time! 感谢您的支持，欢迎下次光临。
C.Goodbye. Expect your next coming. 再见，期待您下次光临。
D.Byebye, I hope we would have a further Cooperation in the future. 再见，希望
我们将来有更多合作机会。
对易唐网有任何疑问可以联系我
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